I need to cancel my confirmed appointment.

Once an appointment is confirmed, you are notified via text message. If your plans have changed and you need to cancel the appointment, you can cancel it in the Zeel app or at zeel.com. Please note the following cancellation policy:

• If you cancel up to 4 hours before the time of your appointment, there is no charge.

• If you cancel between 2 and 4 hours before your massage appointment, there is a $25 fee.

• If you cancel between 1 and 2 hours in advance, there is a $50 fee.

• If you cancel less than an hour in advance, you will be charged the full price of the massage. 

This cancellation policy is in place to compensate the therapists for reserving their time and giving up other opportunities for work. Because we're on-demand, therapists lose income if they keep an appointment time open for you without remuneration.

If your appointment isn't confirmed yet, you may cancel it at any time without a fee. Simply go to zeel.com or the Zeel App and cancel your request.

(To cancel a confirmed appointment, please click the "Appointments" button in the bottom of the Zeel App. Then clock on the upcoming appointment you'd like to cancel and press the "Cancel Massage" button on the bottom.)